Payment and Refund Policy
This Payment and Refund Policy was last updated on 25 September 2026.
Scope of the Policy and the Products or Services it Covers
This policy applies to all payment and refund matters related to the corporate health services offered by journozenly. These services include workplace wellness programmes, employee health screenings, corporate fitness initiatives, mental health workshops and related consulting for businesses operating in Singapore. The policy governs transactions for both one-time service bookings and ongoing corporate health contracts entered into through the website or direct arrangements with journozenly.
Prices, Currencies, Taxes, and Any Additional Charges
All prices displayed on the site are in Singapore dollars and are inclusive of goods and services tax where applicable under Singapore law. Additional charges may apply for customised programmes, travel to multiple corporate sites, specialised equipment or after-hours sessions. These extras are clearly itemised before any payment is authorised. journozenly reserves the right to adjust prices for future contracts, with changes communicated in advance to existing clients.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit cards, bank transfers and electronic wallets commonly used in Singapore. All transactions are processed through secure third-party gateways that comply with local financial regulations. Authorisation occurs immediately upon submission of payment details, and funds are held until service confirmation. journozenly does not store any card or banking information on its systems.
Order, Booking, or Service Confirmation and When a Contract is Formed
A binding contract is formed only after journozenly issues a written confirmation email or document following receipt of payment or a signed service agreement. Until that point, no obligation exists on either party. Corporate clients receive a detailed service schedule and terms upon confirmation to ensure alignment with their internal policies.
Cancellation Rights and Applicable Cancellation Periods
Clients may cancel scheduled services with at least fourteen days written notice prior to the start date for standard programmes. Shorter notice periods incur partial charges as outlined in individual service agreements. Corporate subscriptions require thirty days notice for termination at the end of a billing cycle. No cancellation fees apply for cancellations due to verified force majeure events affecting Singapore operations.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused services where cancellation occurs within the permitted window and no preparatory work has commenced. Non-refundable items include customised materials already produced, deposits for exclusive venue bookings and any services already partially delivered. Promotional or discounted packages may have stricter eligibility rules stated at the time of purchase.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, clients must submit a written request via the contact form on the Contacts page or by emailing [email protected]. The request must include the original order reference, date of service, reason for cancellation and supporting documentation if applicable. Incomplete submissions will be returned for additional information before processing begins.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt of a complete request, journozenly conducts an internal review within seven business days. Clients are notified by email of approval or rejection, with reasons provided for any denial. Approved refunds proceed to the next stage while rejected requests may be appealed once with additional evidence.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued using the original payment method where possible. Credit card refunds typically appear within five to ten business days, while bank transfers may take up to fourteen business days depending on the receiving institution. journozenly provides a reference number for tracking once processing is initiated.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital health resources and subscription-based corporate portals are non-refundable after access credentials have been issued. Monthly or annual wellness subscriptions may be paused but not refunded mid-cycle except in cases of demonstrated service failure by journozenly. Promotional offers carry the same refund terms as standard services unless otherwise stated in the offer details.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved within seven days to maintain service bookings. Duplicate charges are investigated promptly upon notification and corrected within ten business days. Chargebacks are treated as disputes and may result in service suspension pending resolution. Suspected fraudulent activity leads to immediate account review and potential reporting to Singapore authorities without prior notice.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy limits rights available under the Consumer Protection (Fair Trading) Act or other applicable Singapore legislation. Corporate clients retain remedies for misrepresentation or unfair practices regardless of contract terms. Disputes may be referred to the Small Claims Tribunal or other competent bodies in Singapore.
Contact Route, Policy Changes, and Last-Updated Date
Questions regarding this policy should be directed to [email protected] or through the contact form available on the Contacts page. journozenly may update this policy periodically to reflect changes in Singapore law or business practices. The current version date appears at the top of the page, and continued use of services constitutes acceptance of the latest terms.